Announcements

Broadcast TV Fee

In recent years, the cost of re-transmitting broadcast television signals has increased significantly, and Fibercast is addressing recent increases through a separate itemized charge called the Broadcast TV Fee. Starting February 1, 2015, the monthly Broadcast TV Fee for Fibercast TV customers will increase to $3.25.

What is the Broadcast TV Fee?

Federal law allows local U.S. broadcast television stations (i.e., affiliates of networks such as CBS, NBC, ABC, Fox, etc.) to negotiate with cable and satellite providers in order to obtain "consent" to carry their broadcast signals (Cable Television Consumer Protection and Competition Act of 1992). 

As a direct result of local broadcast, or "network-affiliated," TV stations increasing the rates to Fibercast to distribute their signals to our customers, we will be passing those charges on as a Broadcast TV Surcharge, in the Taxes and Fees section of the billing statement. These local TV signals were historically made available to Fibercast at no cost, or low cost. However, in recent years the prices demanded by local broadcast TV stations have necessitated that we pass these costs on to customers.

Why are you increasing this fee?

Broadcast retransmission costs are impacting all cable and satellite providers. From time to time, we need to increase our pricing to remain competitive.

Do other providers charge this type of fee?

Yes, some other providers charge a similar fee as well.

 


 

Dear Springfield Cable customer,

In October 2013 you received a letter from Springfield Cablevision announcing their discontinuation of cable TV services on December 31st, 2013. As the President of FiberCast Cable and on behalf of our team we are pleased to announce that with the kind cooperation of the City of Springfield we have acquired Springfield Cablevision and as of January 1st, 2014 will continue to provide Cable TV services as “Springfield Cable”.

In addition to the services you have come to value from Springfield Cable, we are excited to announce that we will be adding Digital and HD channels, ultra-high-speed internet and telephone services in the coming months. These new services will be made available to you and offered with the same cost conscience pricing structure expected from your community based communications provider. Please be on the lookout for exciting information about these new Springfield Cable services, promotions and bundles over the next several months.

Now for a little bit of housekeeping:

Springfield Cable will be issuing your January 2014 billing statement which includes all charges starting from January 1st, 2014 and will continue on a monthly basis. If you choose to pay by mail, checks can be sent to:

Springfield Cable
PO Box 102
East Derry NH 03041-0102

*Please do not forget to write your account number on your checks, and make payable to:

SPRINGFIELD CABLE

If you wish to pay with a credit card, please contact one of our customer service representatives at (855) 364-1111 or (603) 835-0000 between the hours of 7:30am to 7pm Monday through Friday, or 8am to 2pm Saturdays.

We will also be offering convenient and secure online bill pay by February of 2014

*You will no longer be able to make payments to Springfield Cablevision at the City Hall.

At Springfield we strive to make our customers our number one priority. If you have any questions, concerns or issues with your service please contact our Customer Service Department at (603) 835-0000. You may also visit us on the web at www.SpringfieldCable.com.

We have included a FAQ page for some of the commonly asked questions for your reference.

Lastly, let me again welcome you and assure you that we value your business and look forward to serving the community. Thank you for the opportunity to provide your current and future entertainment and communication needs.

Sincerely yours,

Gent Cav, President

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